A business’s strategic asset, chatbots has been in fashion for a long time now. Chatbots have quickly made their way to the top and they’re quite adept at overtaking responsibilities of support reps.
With time, chatbots have become more and more accessible. Simply because technology has bestowed us with great chatbot builders. Now, we don’t need a tech geek or a coding expert to make a chatbot for us. Instead, drag-and-drop chatbot builders equip us with all the necessary tools to get started.
In this article, we’re going to explore how a chatbot builder works. Plus, we will explore some top features you should look for in a chatbot builder.
Without further ado, let’s get started.
What is a Chatbot Builder?
Must-Have Features to Look Out For
Easy to Use
Advanced NLP Abilities
Platform Integration
Reporting
Performance
Bottom Line
What is a Chatbot Builder?
As discussed above, with a chatbot builder, there’s no need for you to know anything about coding. Most chatbot builders have pre-determined scenarios that you can choose from. It’s a simple drop-and-drag action, nothing more. However, if there’s any specific question you want to add, a chatbot lets you add it, along with its answer.
Besides customer support, you can add news, business updates, process orders, or more things, depending upon the chatbot builder’s features. With ready-to-made solutions, saving both, time and money, chatbot builders are a game changer for the customer services industry.
Moving on, let’s see what some essential features every chatbot builder should have.
Must-Have Features to Look Out For:
Easy to Use:
A chatbot builder ought to be easy and simple to use. If it’s not, then what’s the point of having one, right? One of the main features of a chatbot builder to watch out for is how easy it makes things for us. For that, you must observe whether a chatbot is intuitive and responsive and whether it has some pre-recorded queries.
Rather than navigating through the tool to understand it, an optimum chatbot builder should be void of any technicalities.
Advanced NLP Abilities:
NLP is the natural language processing and it’s one of the vital components of a chatbot. Chatbots, over time, learn as they interact with humans. Having the ability to evolve, chatbots owe this feature to an advanced NLP that helps them learn new traits.
However, designing an NLP-backed chatbot may get difficult if you’re not equipped with a superior internet connection like Xfinity internet. Simply because NLP chatbots send and receive large datasets, which a substandard connection with low bandwidth may fail to cater to.
Platform Integration:
Social media pages may be people’s first choice whenever they seek business support. As you may have seen, chatbots can easily handle generic queries related to a business. However, you may get a chatbot, but the key is to find a chatbot builder that lets you integrate the chatbot on as many platforms as you want.
Why?
Because instead of designing a chatbot separately for each platform, isn’t it better just to make one and integrate it with as many platforms as you want?
Always look out for a chatbot builder that lets you integrate chatbot on multiple platforms simultaneously. This way, you’ll be saved from the trouble of designing chatbots over and over again for multiple platforms.
Reporting:
Another standout feature that substandard chatbot builders may lack is the reporting and analytics tools. As chatbots learn more about human interaction, it’s vital for a business owner to know what kind of queries or problems people are asking more about. If it’s not the case, then a chatbot, instead of taking over your responsibilities, may become a burden. Failing to keep or recall records of customer queries, you may need to filter out the data manually to update it every time.
Go for a chatbot builder that has all sorts of reporting and analysis tools in its repertoire. Specifically, if a chatbot builder is offering social media tracking tools and metrics like user engagement and insights to readjust user responses, it should be good to go.
Performance:
Chatbots tend to get slow once they’re close to hitting their threshold. It means that chatbots can cater to a certain number of customers at a time. As businesses grow, so do the customers. And when the number of customers increases, the inflow of queries may also see a surge.
A reliable chatbot builder lets you optimize the chatbot whenever you want. This way, you can always extend your chatbot’s capabilities according to your business’s needs.
Bottom Line:
Now, designing a chatbot is one of the easiest and non-technical things. Without any prior knowledge of coding or any technical stuff, the majority of work includes simple dropping and dragging items. Also, look out for these vital features in a chatbot builder whenever you design one for your business.