New methodologies and tools are something that everyone is on the lookout for as the digital service industry is consistently experiencing fierce competition. If we are to speak of growth, customer experience is slowly living up to be the determining factor for the consistency of a business.
Did you know that around 82% of customers feel that the service concerning the item or product they have purchased should be just as good as the product itself?
As the world is always on the lookout for that one big thing that will help them with their customer experience, set yourself apart from the competitors with ServiceNow for Customer Service Management.
But why use it? How can it help improve the customer experience? Let’s find out.
Customized service
One of the major benefits of ServiceNow for Customer Service Management for clients is customized assistance. Why? First, it allows the agents to acknowledge and understand every client’s personal preferences and needs by offering a 360-degree perspective of the consumer. It allows the agents to offer personalized service too all of the customers. The result? More meaningful connections and increased loyalty.
Self-service support
Enhance the level of support you offer the customers while at the same time decreasing your costs. How does ServiceNow help? Well, it can incorporate the support information of self-service to assist the users and customers to get the answers to the issues they are having without even interacting with a CSR. What’s more, you may also incorporate virtual agents that may engage with either the live chat or calls.
Faster resolution for issues
Businesses can now use it for a lot of tasks. It may be utilized to automate monotonous and boring tasks. Due to that, the agents can focus on more important concerns that need their attention more or demand a quick and critical solution. It ensures convenience not only for your customers but also for the agents.
Omni channel integration
With ServiceNow for Customer Service Management, there can be an elimination of the need to have many means of reaching out to customers for assistance. It can offer the integration of omni channels so everyone will be using an identical interface. Whether a consumer is calling on the phone to assist with a sale or an internal user is experiencing an issue with the system, someone will interact efficiently. And all of it will be done in a single powerful system.
Better communication
It also enhances the communication between the organizations and the customers by centralizing the communication channels and offering live information on the request status. How does that benefit? Well, it assists in keeping the customers informed and reduces the chance of delays or any miscommunication.
Wrapping Up
It is not at all a secret anymore that the growth of businesses is driven by factors like better decision-making and being updated with trends. However, the building block of any growing venture is the customer experience. And ServiceNow for Customer Service Management is a game-changer that will help you stay many steps ahead of your competitors.
