Healthcare providers today must balance financial performance, operational efficiency, and regulatory compliance. The No Surprises Act introduced protections for patients against unexpected medical bills while creating a pathway for providers to resolve payment disputes through Independent Dispute Resolution (IDR). Successfully navigating this framework requires strategic planning, operational insight, and disciplined execution.
Former attorney and President of Ardú Partners Brian Kent helps healthcare organizations reduce risk and maximize revenue by guiding them through No Surprise Act Arbitrations and the IDR process. Drawing on his prior experience as a practicing lawyer, Mr. Kent combines operational expertise, regulatory awareness, and strategic insight to achieve optimal outcomes.
Leveraging Past Legal Experience
During the time Mr. Kent was a practicing lawyer, he handled complex, high-value cases nationwide, securing recoveries that informed his approach to structured problem-solving. This experience honed his skills in risk assessment, data analysis, and strategic decision-making.
Although he is no longer a practicing lawyer, Brian Kent applies lessons from that period to healthcare strategy. Providers rely on his insights to mitigate risk, prepare defensible claims, and optimize IDR outcomes.
Understanding IDR and No Surprise Act Arbitrations
The Independent Dispute Resolution (IDR) process allows providers and insurers to submit disputed payment proposals to an arbitrator, who selects the offer most consistent with statutory guidance.
While the process is structured, outcomes depend heavily on preparation, documentation, and operational context. Brian Kent and his team ensure healthcare organizations approach No Surprise Act Arbitrations strategically, with submissions that are complete, compliant, and evidence-based.
Reducing Risk Through Strategic Case Selection
Not every reimbursement dispute should be pursued through IDR. Submitting all claims indiscriminately can increase operational burden and risk.
Former attorney Brian Kent helps providers evaluate potential cases based on documentation quality, historical payer behavior, and potential financial impact. By focusing on disputes with the highest likelihood of success, providers can reduce operational and regulatory risk while maximizing reimbursement.
Preparing Defensible Submissions
Arbitrators evaluate claims based on evidence, operational justification, and compliance with regulations. Properly prepared submissions are essential for successful outcomes in No Surprise Act Arbitrations.
Brian Kent and his team guide healthcare organizations in preparing submissions for IDR that are well-structured, data-supported, and compliant. Drawing on his experience during the time he practiced law, he and his team ensure each claim is credible, defensible, and strategically positioned.
Integrating Operational Improvements
Operational inefficiencies such as incomplete documentation or inconsistent billing workflows often lead to reimbursement disputes. Addressing these root causes is critical for sustainable revenue optimization.
Brian Kent and his team integrate operational improvements with IDR strategy, helping providers streamline workflows, strengthen documentation, and reduce future disputes. This makes IDR not only a mechanism for resolving disputes but also a long-term tool for revenue growth.
Maximizing Revenue Recovery
Through strategic case evaluation, defensible submissions, and operational alignment, Brian Kent and his team help providers recover underpaid claims effectively. He and his team’s structured approach ensures that each IDR submission is optimized to achieve maximum financial outcomes.
Former attorney Brian Kent combines insights from past legal practice with healthcare strategy to help providers turn No Surprise Act Arbitrations into measurable revenue results.
Conclusion
The No Surprises Act and IDR process provide a framework for fair reimbursement, but success depends on strategy, preparation, and operational discipline. Former attorney Brian Kent helps healthcare organizations reduce risk and maximize revenue by applying lessons from his time as a practicing lawyer to No Surprise Act Arbitrations.
With Mr. Kent and his team’s guidance, providers can navigate IDR efficiently, ensuring compliant, defensible, and financially optimized outcomes while strengthening operational efficiency for the long term.
